In accordance to Data Protection Act 2018, and ensuring we are GDPR compliant, please see the following policy for Spruce Property Services.
Definitions
GDPR – General Data Protection Regulation
ICO – Information Commissioner’s Office
Your data is precious to us and therefore we only use it for our own basis. We do not under any circumstances share your data with any third party.
We only collect the personal data that you complete for services that you have with us at Spruce Property Services and any contact us form that you complete on the website.
All data that we hold, we review on a yearly basis and delete anything we don’t need.
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored by your browser on your computer's hard drive. We may use that information to recognise your computer when you visit our website, and to personalise our website for you.
We may also use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes.
Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.
We use an analytics programme to monitor use of this website. This programme generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website.
Spruce Property Services will ensure that personal data is stored securely using modern software that is kept-up-to-date. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information. When personal data is deleted this should be done safely such that the data is irrecoverable. Appropriate back-up and disaster recovery solutions are in place.
In all cases we will ask for your consent to use your data to send you any updates in services or special offers that we have from time to time. This consent requires a positive opt-in via contact us form. You can always remove this consent at any time. Please see ‘right to be removed’.
As you are in control of the data that we hold on you, you always have the right for us to delete this information from the database; this is your ‘right to be forgotten’. In order to do this, all you have to do is reply to any email from us and click “unsubscribe’ and your data will be removed. We will remove any data within one month of your request.
At any time that you would like to see the data that we have on our database, please email thesprucepeople@gmail.com, requesting the data you require. We will respond with your data via email; please specify if you would like your data sent to you in any other format. We will always respond to your request within one month of your request.
From time to time, we will send out emails with information regarding special offers or new services that we offer. To receive these emails, you must have opted in If you have opted in, you can opt out at any time. (See Right to be removed) We will never send out any emails that conceals our identity, therefore providing you with a valid contact address for you to opt out or unsubscribe.
If you are unhappy with anything, please contact us in the first instance outlining why you are unhappy with how we have gained, stored or used your data. If you remain dissatisfied you can make a complaint to the ICO (https://ico.org.uk/make-a-complaint/)
For further information about the use of data, please visit ICO website (https://ico.org.uk/)
If you have any questions or queries about the above, please email us at thesprucepeople@gmail.com
